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Online Order Policies

Welcome to the Skin Design Aesthetics online store, serving the South Shore, Massachusetts area. We are delighted to offer a convenient local pickup option for your orders.

Local Pickup Hours:

Orders can be picked up during our office hours as follows:

  • Tuesday to Wednesday: 10:00 AM – 5:00 PM
  • Thursday: 10:00 AM – 6:00 PM
  • Friday: 10:00 AM – 4:00 PM
  • Saturday: By appointment only

When coming to pick up your order, please be prepared to present your Photo ID and email confirmation.


We are happy to exchange any product that arrives defective with prompt notice. If you receive a defective product, please email us at within [number of days] days of receiving your order to request an exchange. We will provide further instructions on how to proceed with the exchange.

SkinBetter Science + ZO Skin Health Affiliate Purchases:

Customers who have made SkinBetter Science + ZO Skin Health purchases through our affiliate stores must contact the respective provider for returns and exchanges. We recommend reviewing their specific policies and reaching out to them directly for assistance.

Contact Information:

If you have any questions or require assistance, please don't hesitate to contact us during our office hours at 781-924-5173 or via email at